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STORE POLICY

CUSTOMER CARE

1. Introduction

At OlleGroup Online Store, we prioritize our customers' satisfaction above all. This policy outlines the principles and procedures we've put in place to ensure that our customers receive top-tier service at all times.

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2. Communication

2.1 Channels:

Customers can reach our support team via email, phone, or live chat on our website.

2.2 Response Time: All customer inquiries will be responded to within 24 hours.

2.3 Language: Support is provided in English, but we endeavor to accommodate other major languages as well.

 

3. Returns and Refunds

3.1 Returns:

Customers can return any item within 30 days of receipt. Items must be in their original condition and packaging.

3.2 Refunds:

Once the return is received and inspected, a refund will be processed within 7 business days. Refunds will be made to the original payment method.

3.3 Faulty Items:

If a product is faulty, damaged, or not as described, OlleGroup will cover all return shipping costs.

 

4. Shipping

4.1 Delivery Time:

Most orders are delivered within 3-5 business days.

4.2 Tracking:

Every order comes with a tracking number, provided via email upon shipment.

4.3 Issues:

If an order does not arrive within the expected delivery frame, customers should contact our support team.

 

5. Privacy and Security

5.1 Data Protection:

We adhere to global data protection standards, ensuring that customer data is always secure and never sold or shared.

5.2 Transactions:

All online transactions are encrypted using industry-standard SSL encryption.

 

6. Feedback

6.1 Encouragement: We encourage all customers to provide feedback on their shopping experience.

6.2 Action: Feedback is regularly reviewed, and we take action to continuously improve our services.

 

7. Complaints

7.1 Procedure:

Customers can file a complaint via our official channels. Each complaint will be reviewed seriously.

7.2 Resolution:

We strive to resolve all complaints within 5 business days.

 

8. Continuous Training

8.1 Staff Training:

Our customer support team undergoes regular training to stay updated on product knowledge and customer service best practices.

 

9. Modifications

This policy may be updated periodically to reflect changes in our practices and services. Customers will be notified of significant changes.

By shopping with OlleGroup Online Store, customers can trust in a seamless, supportive, and quality-assured experience. We value your business and will always aim to exceed expectations.

PRIVACY & SAFETY

1. Introduction:

At OlleGroup Online Store, we are dedicated to safeguarding the privacy and safety of our users. This policy outlines our commitment to protect your data and the measures we take to ensure your online safety.

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2. Data Collection:

  • Purpose: We collect data to improve user experience, process transactions, and offer personalized services.

  • Information Collected: This includes but is not limited to your name, email address, shipping address, payment details, and browsing behavior.

  • Consent: We always request your consent before collecting any sensitive data.

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3. Data Storage and Security:

  • Encryption: All user data stored is encrypted using advanced encryption methods.

  • Secure Servers: We utilize state-of-the-art secure servers to store user data. Regular security audits are performed to prevent any unauthorized access.

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4. Data Usage and Sharing:

  • Internal Use: Data collected helps us understand shopping patterns, improve our platform, and offer tailored promotions.

  • Third Parties: We do not sell or share your data with third parties for marketing purposes. Only trusted partners involved in the order fulfillment process have access to necessary information, under strict confidentiality.

 

5. Online Safety:

  • Secure Browsing: Our store uses SSL (Secure Socket Layer) encryption to ensure a secure shopping environment.

  • Payment Safety: We use trusted payment gateways with PCI DSS Level 1 compliance to process transactions.

  • Account Protection: Users are advised to use strong passwords and are provided with two-factor authentication options.

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6. User Control:

  • Access & Rectification: Users can access their data and request corrections if inaccuracies are found.

  • Data Deletion: At any point, users can request the deletion of their account and associated data.

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7. Staff and Partners:

  • Training: Our team is trained in data protection principles, ensuring they handle data responsibly.

  • Third-party Vendors: Any third-party vendors we collaborate with must adhere to our strict privacy and safety standards.

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8. Transparency and Updates:

  • Policy Updates: As we adapt and grow, our policy may change. Users will be promptly notified of significant modifications.

  • Feedback: We welcome feedback on our privacy and safety measures, helping us continually refine our approach.

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9. Contact:

If you have concerns or questions about this policy, our dedicated Privacy and Safety team can be reached at support@ollegroupon.com.

Your trust is paramount to us. Shop confidently, knowing that OlleGroup Online Store prioritizes your privacy and safety at every step.

Regene

Payment Methods

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

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